Need Answers?
Here you’ll find answers to the most common questions about orders, shipping, payments, and more. We’re here to make your experience simple and hassle-free!
Orders & Shipping
We want your shopping experience to be smooth and fast! Learn more about how we process and ship your orders across Iraq in record time.
How long does delivery take in Iraq?
We deliver within 24 hours to all regions across Iraq.
Can I track my order after purchase?
Yes, once your order is shipped, you will receive a tracking link via email.
Do you offer international shipping?
Currently, we only deliver within Iraq.
Can I change my shipping address after placing an order?
Yes, but only if the order hasn’t been dispatched. Contact our team quickly!
What are your shipping fees?
We offer on most orders, depending on the promotion.
Payments & Invoicing
Flexible payment options to suit your needs! Here’s everything you need to know about how you can pay and receive your invoice easily.
Which payment methods are accepted?
We accept Cash on Delivery (COD), Visa & MasterCard payments, and Zain Cash.
Do you issue an invoice with every purchase?
Yes, you will receive an official invoice with each completed order.
Is Cash on Delivery available for all products?
Yes, COD is available for all products delivered within Iraq.
Do you offer card payment upon delivery?
Currently, card payments are made online at checkout, not at delivery.
Do you offer fast delivery across Iraq?
Yes! We deliver to all regions of Iraq within.
Returns & Refunds
We care about your satisfaction! Read about how you can return or exchange products smoothly and get your refund processed quickly.
What is your return policy?
You can return products within 30 days if unused and in original condition.
How do I request a return?
Contact our support team via email or phone with your order details.
Are there restocking fees for returns?
No restocking fees apply, but shipping costs may not be refunded.
How long does a refund take?
Refunds are processed within 5-7 business days after approval.
Can I exchange a product instead of a refund?
Yes, exchanges are available depending on stock availability.
Products & Availability
Wondering about product availability or customization? This section covers everything about stock, brands, and product options.
Do you sell genuine branded products?
Yes, we only offer 100% original and certified products.
How can I check if an item is in stock?
Product availability is shown on each product page.
Do you offer product customization?
Yes, we offer customization for select desktop PCs and laptops.
What brands do you work with?
We work with top brands like ASUS, Lenovo, HP, Dell, Hikvision, and more.
Are refurbished products available?
Yes, we provide certified refurbished devices with warranty.
Support & Technical Assistance
Need help or expert advice? Our dedicated team is ready to assist you with any questions or technical issues you may face.
How can I contact customer support?
Call +964 770 191 0006 or email info@maximum-security.iq.
Do you offer installation services?
Yes, we provide setup and installation services for select categories.
Can I book a consultation with a tech expert?
Absolutely! Visit the “Speak with a Tech Expert” section to book.
Where are your offices located?
We are located in Baghdad and Najaf. Visit the “Contact Us” page for details.
Do you offer live chat support?
Yes, you can reach us via live chat during working hours.
Still couldn't find what you're looking for?
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